This Website and Privacy Policy document has been updated on 09/11/2024.

Respecting the provisions of current legislation, igoqap (hereinafter, also Website and APP) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

1.1- Laws incorporated in this privacy policy

This privacy policy is adapted to current Spanish and European regulations regarding the protection of personal data on the Internet. Specifically, it respects the following rules:

• Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of such data. General data protection regulation (GDPR)
• Constitutional Act 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights (LOPD-GDD).
• Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD)
• Act 34/2002, of July 11th, on Information Society Services and Electronic Commerce

1.2- Identity of the entity responsible for the processing of personal data

The entity responsible for the processing of personal data collected is Igoqap, S.L., with CIF: B67890483 (hereinafter, Data Controller). Their contact details are as follows:

Address: C/ María Diaz de Haro 68, 48920 Portugalete (Spain)

Email: hello@igoqap.com

1.3- Registration of Personal Data

In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data collected by igoqap, through the extended forms on its pages, will be incorporated and will be treated in our file in order to be able to facilitate, speed up and comply with the commitments established between igoqap and the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in article 30.5 of the GDPR is applicable, a record of treatment activities is maintained that specifies, according to its purposes, the treatment activities carried out and the other circumstances established in the GDPR.

1.4- Principles applicable to the processing of personal data

The processing of the User’s personal data will be subject to the following principles contained in article 5 of the GDPR and in article 4 and following of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of the digital rights:

• Principle of legality, loyalty and transparency: the User’s consent will be required at all times prior to completely transparent information on the purposes for which the personal data is collected.
• Purpose limitation principle: personal data will be collected for specific, explicit and legitimate purposes.
• Principle of data minimization: the personal data collected will only be strictly necessary in relation to the purposes for which they are processed.
• Principle of accuracy: personal data must be accurate and always up to date.
• Principle of limitation of the term of conservation: the personal data will only be maintained in a way that allows the identification of the User for the time necessary for the purposes of its treatment.
• Principle of integrity and confidentiality: personal data will be treated in a way that guarantees its security and confidentiality.
• Principle of proactive responsibility: the Data Controller will be responsible for ensuring that the above principles are met.

1.5- Categories of personal data

The categories of data that are processed in igoqap are only identifying data. In no case are special categories of personal data processed within the meaning of Article 9 of the GDPR.

1.6- Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. igoqap undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User shall have the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the Website and APP.

On the occasions in which the User must or can provide their data through forms to make inquiries, request information or for reasons related to the content of the Website and APP, they will be informed in the event that the completion of any of them is mandatory because they are essential for the proper development of the operation performed.

1.7- Purposes of the treatment to which the personal data is destined

Personal data is collected and managed by igoqap in order to facilitate, streamline and fulfil the commitments established between the Website and APP and the User.

Likewise, the data may be used for a commercial personalization, operational and statistical purpose, and activities of the corporate purpose of igoqap, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as improve the quality, operation and navigation of the Website and APP.

At the time the personal data is obtained, the User will be informed about the specific purpose or purposes of the treatment to which the personal data will be used; that is, the use or uses that will be given to the information collected.

1.8- Personal data retention periods

Personal data will only be retained for the minimum time necessary for the purposes of its treatment or until the User requests its deletion.

At the time the personal data is obtained, the User will be informed about the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

1.9- Recipients of personal data

The User’s personal data will be shared with the following recipients or categories of recipients:

Amazon Web Services with address in C/ Ramírez De Prado 5, 28045 Madrid, Spain.

In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time the personal data is obtained, the User will be informed about the third country or international organization to which the transfer is held. intention to transfer the data, as well as the existence or absence of an adequacy decision by the Commission.

1.10- Personal data of minors

Only those over 18 years of age may grant their consent for the processing of their personal data and use the application in a lawful manner by igoqap.

1.11- Secrecy and security of personal data

igoqap undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in such a way as to guarantee the security of personal data and prevent accidental or unlawful destruction, loss or alteration. of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to said data.

However, because igoqap cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a violation of the security of personal data that is likely to pose a high risk to the rights and freedoms of natural persons. Following the provisions of article 4 of the GDPR, a breach of the security of personal data is understood to be any breach of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to report and guarantee through a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible. information.

1.12- Rights derived from the processing of personal data

The User has about igoqap and may, therefore, exercise the following rights recognized in the GDPR and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights with the Data Controller:

• Right of access: It is the User’s right to obtain confirmation of whether or not igoqap is treating their personal data and, if so, to obtain information about their specific personal data and the treatment that igoqap has carried out or carries out, as well as, among others, of the information available on the origin of said data and the recipients of the communications made or planned thereof.
• Right of rectification: It is the User’s right to modify their personal data that turns out to be inaccurate or, taking into account the purposes of the treatment, incomplete.
• Right of deletion («the right to be forgotten»): It is the User’s right, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected or treated; the User has withdrawn their consent to the treatment and this does not have another legal basis; the User opposes the treatment and there is no other legitimate reason to continue with it; the personal data has been unlawfully processed; the personal data must be deleted in compliance with a legal obligation. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform those responsible for processing the personal data of the interested party’s request to delete any link to those personal data.
• Right to limitation of processing: It is the User’s right to limit the processing of their personal data. The User has the right to obtain the limitation of the treatment when he contests the accuracy of his personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has opposed the treatment.
• Right to data portability: In the event that the processing is carried out by automated means, the User shall have the right to receive from the Data Controller their personal data in a structured, commonly used and machine-readable format, and to transmit them to another responsible for the treatment. Whenever technically possible, the Data Controller will transmit the data directly to that other controller.
• Right of opposition: It is the User’s right not to carry out the processing of their personal data or to cease the processing thereof by igoqap.
• Right not to be the subject of a decision based solely on automated processing, including profiling: It is the User’s right not to be the subject of an individualized decision based solely on the automated processing of their personal data, including the preparation of profiles, existing unless current legislation establishes otherwise.

Thus, the User may exercise their rights by written communication addressed to the Data Controller specifying:

• Name and surnames of the User.
• Request with the specific reasons for the request or information to which you want to access.
• Dated signature
• Any document that accredits the request made.

This request and any other attached document may be sent to the following email:

hello@igoqap.com

1.13- Links to third party websites

The Website and APP may include hyperlinks or links that allow access to web pages of third parties other than igoqap, and therefore are not operated by igoqap. The owners of these websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

1.14- Claims before the control authority

In the event that the User considers that there is a problem or infringement of current regulations in the way in which their personal data is being processed, they will have the right to effective judicial protection and to file a claim with a control authority, in particular, in the State in which you have your habitual residence, place of work or place of the alleged infringement. In the case of Spain, the control authority is the Spanish Data Protection Agency (https://www.aepd.es/).